We offer two high-quality material options:
TPE (Thermoplastic Elastomer): Soft, elastic, and provides a lifelike touch at a more affordable price.
Silicone: Heat-resistant (withstands up to 220°F/104°C), non-porous, resistant to staining, and delivers ultra-realistic details. Both materials are non-toxic, phthalate-free, and safe for intimate use.
The core difference lies in material composition and feel. TPE is notably softer and offers a more budget-friendly option. Silicone is more durable, captures finer skin details, and has a firmer, more elastic texture. It's also easier to clean due to its non-porous surface.
A free vaginal heating rod is included with every doll. For a full-body warming system, please select this option when placing your order (additional fee applies). Full-body heating may take 2 hours to reach optimal temperature—never leave the heating system unattended to avoid material damage.
Absolutely. You can pose them in missionary, doggy, cowgirl, and almost any position you can imagine. To suit different needs and budgets, we provide three skeleton options:
Standard Skeleton: Reliable and flexible for a wide range of poses.
Carbon Fiber Skeleton: Offers a superior strength-to-weight ratio for enhanced durability and lighter weight.
EVO Skeleton: Our premium option, designed for the most natural and dynamic posing capabilities, mimicking human articulation.
We recommend storing your doll in a cool, dry place away from direct sunlight. For long-term storage, please use the original packaging to best support its shape and protect it from dust and deformation.
Absolutely. We offer a range of attractive customization options for you to create your ideal doll. These typically include skin tone, head sculpt selection, and other aesthetic details, allowing you to personalize your companion.
We take photos of real products for our website. Before shipping, we will send you detailed factory photos/videos of your customized doll for confirmation. Minor differences (e.g., slight variations in hand-painted details like bikini lines) may occur due to manual production, but the overall quality and design will match the product description.
Yes. Every XYDOLL features a flexible internal skeleton with independently movable body parts. For general cleaning, we recommend using a damp cloth with water or a mild soap. For a full bath, you may submerge the body, but keep the head and neck joint completely dry to prevent damage. Always ensure the doll is thoroughly dried after cleaning.
· Browse xydoll.com to select your desired doll.
· Choose customization options (if applicable) and click "Add to Cart".
· Proceed to checkout, fill in your billing and shipping details.
· Select a payment method and complete the transaction.
Contact us if you need assistance during the selection or checkout process.
We support secure payment options for global customers:
· Credit/Debit Cards: Visa, Mastercard, American Express, Discover, China UnionPay.
· PayPal: Pay with your account balance, linked bank account, or credit card (no PayPal account required).
· Bank Transfer: Contact us for detailed transfer instructions.
· Minor changes (e.g., wig color, eye color) can be made before production begins—please contact us immediately after ordering.
· If production of the doll’s body has started, changes may incur additional fees. We will confirm feasibility and costs once you reach out.
Production time varies by material and customization:
· TPE Dolls: 15-20 business days.
· Silicone Dolls: 25-30 business days (add 5-10 business days for implanted hair or custom makeup).
Each doll comes with an anti-counterfeit code printed in the user manual. Visit here, enter the code, and we will confirm its authenticity.
Delivery time depends on the shipping method:
· Express (Buyer Clears Customs): 7-15 business days by air.
· Delivered Duty Paid (DDP): 15-25 business days by air; 40-60 business days by train/ship/truck.
· Logistics may be delayed (mid-November to February) due to Christmas and Spring Festival.
· Duty-free for customers in the US, UK, Germany, France, Japan, Singapore, and other specified countries/regions (for products without batteries).
· Customers in Canada, Norway, Switzerland, South Africa, etc., are responsible for customs clearance and tax payments. Contact us for country-specific details.
Your order will include the doll, user manual, wig, cleaning device, heating rod, and basic clothing. Repair kits (glue, stain remover) cannot be shipped with the doll due to logistics restrictions—request them separately, and we will send them via alternative shipping.
After you confirm the factory photos, we will ship the doll and provide a tracking number within 3 business days. Track your package via:
· 17track (Global): www.17track.net/en
· UPS: www.ups.com
· FedEx: www.fedex.com
· Cleaning: Use mild soap and warm water; for silicone dolls, avoid harsh chemicals. Removable private parts can be cleaned separately for convenience.
· Prevent Fading: Body paint may fade over time due to friction. Change clothes gently and use smooth, light-colored fabrics (clothes, bed linens) to minimize wear.
· Dent Removal: For silicone skin, gently stretch the area around minor dents. For TPE skin, apply a warm damp cloth and massage the dent to restore shape.
· Gel Breasts/Buttocks: Use light-colored shapewear to preserve shape during use. Store the doll hanging or in its original box when not in use.
TPE and silicone are prone to staining from dark-colored clothing. We recommend:
· Washing new dark clothes before use.
· Using light-colored undergarments or shapewear as a barrier.
· Requesting free stain remover (you cover shipping) if staining occurs.
· Do not expose the doll to extreme temperatures (hot or cold).
· Do not use oil-based lubricants (stick to water-based products).
· For dolls with fixed eyes (e.g., select models), do not manually pull or bend the eyelids—this may cause irreversible damage to the skin or makeup.
· We offer a lifetime after-sales support service for manufacturing defects.
· Robot dolls come with a 5-month warranty for functional parts (excludes human-induced damage).
· Contact us within 3 days of receiving the doll if there are quality issues (e.g., broken skeleton, material damage) to request repair, replacement, or refund.
Due to hygiene and customization reasons:
· Returns are not accepted for opened or used dolls.
· Unopened in-stock dolls may be returned within 24 hours of delivery (20% restocking fee + customer covers shipping/taxes).
· Defective or wrongfully shipped products are eligible for free exchange or refund—provide photos/videos of the issue and proof of delivery.
Document the unboxing process with photos/videos. Contact us immediately with the evidence, order number, and delivery confirmation. We will arrange for a replacement, repair, or refund based on the damage severity.
Our dolls are more eco-friendly than many alternatives:
· Durable materials reduce the need for frequent replacements.
· Silicone and TPE are recyclable (check local recycling programs for disposal).
· Non-toxic, phthalate-free materials minimize environmental harm.
· We follow ISO 14000 standards for sustainable manufacturing.
XYDOLL products are designed for adults (18+) seeking:
· Intimate pleasure on their own terms.
· Emotional companionship (ideal for those with social anxiety or difficulty building connections).
· A respectful, empathetic outlet—we encourage treating dolls with care and avoiding objectification.