At XYDOLL, we are committed to delivering safe, high-quality, and realistic products that meet global standards. Our quality assurance system covers raw material selection, manufacturing processes, certification compliance, and after-sales support—ensuring you receive reliable products and a trustworthy shopping experience.
For detailed certification documents or further inquiries, please contact our customer service team at info@xydoll.com.
Our mission is to address the chaos in the doll market by providing products that prioritize safety, realism, and durability. We adhere to strict quality control at every stage, from raw material sourcing to final product inspection, ensuring each XYDOLL meets or exceeds customer expectations. We firmly believe that every customer deserves better products, more professional service, and a satisfying experience.
Premium Material Selection
· We use only high-quality, non-toxic materials for all products:
TPE (Thermoplastic Elastomer): Imported from leading global suppliers (e.g., Kraton Polymers), offering exceptional softness, elasticity, and lifelike touch. The material is phthalate-free, skin-friendly, and durable.
Silicone: Medical-grade platinum silicone that withstands high temperatures (up to 220°F/104°C), is non-porous, stain-resistant, and delivers ultra-realistic texture and detail.
· All materials undergo rigorous testing to ensure they meet safety standards, with no harmful substances such as lead, cadmium, or mercury.
Strict Manufacturing Control
· Our production facilities follow ISO 9001:2015 quality management system standards, with specialized teams overseeing each manufacturing step.
· Before shipment, every doll undergoes a full-body QC inspection by dedicated personnel to check for structural integrity, material defects, and customization accuracy.
· Handcrafted details (e.g., makeup, body painting) are completed by skilled artisans, ensuring consistency and realism while acknowledging minor natural variations.
XYDOLL products have passed international authoritative tests and hold key certifications, ensuring compliance with global safety and environmental standards:
CE Certification
· Certificate No.: XY-CE-2025-001
· Complies with EU Directives: 2014/30/EU (EMC Directive) and 2009/48/EC (Safety of Toys Directive).
· The CE mark is a mandatory safety certification for products circulating in the European Union and global markets, verifying that our products meet strict health, safety, and environmental protection requirements.
· Applicable Standards: EN IEC 55014-1:2021, EN IEC 55014-2:2021, EN 71-1:2014+A1:2018, EN 71-2:2020, EN 71-3:2019+A1:2021.
RoHS Certification
· Certificate No.: XY-RoHS-2025-002
· Complies with RoHS 2.0 Directive (EU) 2015/863 and (EU) 2017/2102.
· Restricts the use of six hazardous substances (lead, cadmium, mercury, hexavalent chromium, PBB, PBDE) in products, protecting human health and the environment.
· Applicable Standards: IEC 62321-3-1:2013, IEC 62321-4:2013+AMD1:2017, IEC 62321-5:2013.
MSDS (Material Safety Data Sheet)
· Report No.: XY-MSDS-2025-003
· Issued by Precise Testing & Certification (Guangdong) Co., Ltd. (PTC), a CNAS-accredited laboratory.
· Provides comprehensive safety information, including chemical composition, first-aid measures, fire-fighting measures, handling/storage precautions, and ecological safety.
· Confirms our products are non-toxic, odorless, and safe for intimate use and transportation (classified as non-dangerous goods for shipping).
Additional Compliance
· Complies with U.S. regulations: OSHA (Occupational Safety and Health Act), TSCA (Toxic Substance Control Act), CPSA (Consumer Product Safety Act), and California Proposition 65.
· All materials meet food-grade safety standards, ensuring no harmful substances migrate to the skin.
One-Year Limited Warranty
· All XYDOLL products come with a one-year limited warranty against manufacturing defects, starting from the date of delivery.
· Covered defects: Skeleton breakage, non-human-induced material cracking, functional failures (e.g., heating system, suction feature) in qualified models.
· Exclusions: Damage caused by misuse, improper care, modifications, normal wear and tear, or accidental damage.
Quality Issue Solutions
· Minor Defects: Free repair kits (glue, stain remover, etc.) and remote technical guidance via email or online support.
· Major Defects: Free replacement of defective parts or the entire doll (verified by our quality team) for serious manufacturing issues.
· Quick Response: We resolve quality-related inquiries within 3 business days and provide clear solutions based on defect severity.
Lifetime Customer Support
· Our professional customer service team is available to answer questions about product use, maintenance, and quality concerns.
· We value customer feedback: Every comment and suggestion is reviewed to continuously improve product quality and service.
XYDOLL has earned widespread recognition from customers and industry authorities:
· 98% of verified buyers leave positive feedback, praising our products’ realism, material quality, and durability.
· Featured in renowned adult industry and lifestyle publications (e.g., XBIZ, Men’s Health), with reviewers highlighting our dolls as "game-changing" and "exceptionally realistic."
· Active community support on social platforms (e.g., Reddit), where customers share positive experiences and maintenance tips.
To protect customers from counterfeit products:
· Each XYDOLL comes with an anti-counterfeit code printed in the user manual.
· Verify authenticity by visiting here and entering the unique code—ensure you receive a genuine, high-quality product.
We stand behind the quality of every XYDOLL product. If you encounter any quality issues or have questions about our certification, please do not hesitate to contact us at info@xydoll.com. Your satisfaction is our top priority.