We offer various shipping methods for customers to ensure your orders are delivered efficiently and securely. Based on your needs, you can choose from the following shipping options:
· Standard Express (Buyer Handles Customs Clearance): We ship via international carriers such as UPS, DHL, and FedEx. You will act as the importer of record and be responsible for handling customs clearance and paying any applicable duties and taxes in the destination country.
· Delivered Duty Paid (DDP): We arrange shipping with DDP service included. This means we manage customs clearance and cover all import duties and taxes. Your shipment will be delivered directly to your designated address with no additional fees upon receipt.
Shipping costs are calculated based on the weight, volume, and selected shipping method of the order. At checkout, we will clearly display the shipping costs, allowing you to accurately understand the related expenses.
Delivery time depends on the shipping method:
· Express (Buyer Clears Customs): 7-15 business days by air.
· Delivered Duty Paid (DDP): 15-25 business days by air; 40-60 business days by train/ship/truck.
· Logistics may be delayed (mid-November to February) due to Christmas and Spring Festival.
After you confirm the factory photos, we will ship the doll and provide a tracking number within 3 business days. Track your package via:
· 17track (Global): www.17track.net/en
· UPS: www.ups.com
· FedEx: www.fedex.com
Please refer to our Return Policy for specific processes regarding returns or exchanges. We want to ensure you are satisfied with every transaction.
· Please ensure you provide accurate shipping addresses and contact information to avoid delivery delays.
· Customers are responsible for any losses resulting from incomplete or incorrect addresses.
Thank you for choosing XYDOLL! We are dedicated to providing the best products and services for our customers. If you have any questions regarding shipping and delivery, please feel free to contact us at info@xydoll.com.